Terms of Service

Heartland Farms Terms of Service

Last updated: January 15th, 2024


Welcome to Heartland Farms! Every week we provide our customers with healthy, affordable, and delicious meal plans that are simple to prepare and take the stress out of getting dinner on the table.

Acceptance of Terms of Service

These Terms of Service are entered into between you and Five Star Home Foods llc. (“Heartland Farms”, “we”, “us” or “our”). These Terms of Service, together with any documents incorporated by reference (collectively, “Terms” or “Agreement”) govern your access to and use of the Heartland Farms website www.heartlandfoods.com and mobile application including any content, functionality, subscriptions and services offered on or through the Site (collectively, referred to as “Services”). PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING AND USING OUR SITE OR ANY SERVICES.

YOU AGREE THAT BY ACCESSING AND USING THE SITE AND SERVICES, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY, INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OR ACCESS THE SITE.

This Site is offered and available to users who are 18 years of age or older and reside in the United States or any of its territories or possessions. By using the Site, you represent that you are of legal age to form a binding contract with Heartland Farms and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

We always welcome your feedback. If you have any questions about these Terms, please email us at support@heartlandfoods.com

Changes to the Terms of Service

Heartland Farms may change or modify these Terms at any time in our sole discretion. When we make a change or modification to the Terms, we will post the current Terms on the Site. The changes take effect when we post the Terms on the Site and shall apply to all access and use of the Site thereafter. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page when you access the Site so you are aware of any changes, as they are binding on you. The date of the most recent update will be indicated.

1. Accessing the Site; Location

By accessing and using our Site, you agree to these Terms. This Agreement defines your rights and responsibilities as a user (“User”) of the Site.

To access the Site or some of the resources it offers, and to access Services, you may need to register and to provide certain registration details or other information. It is a condition of your use of the Site that all the information you provide on the Site is correct, current, and complete. You agree that all information you provide to register with the Site or otherwise is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

Registration as a User of the Site results in your personal information being stored and processed in the United States. Heartland Farms is based in the State of Maryland in the United States. We provide this Site for use only by persons located in the United States. We make no claims that the Site or any of its Content is accessible or appropriate outside of the United States. Access to the Site may not be legal by certain persons or in certain countries. If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

These Terms, together with our Privacy Policy shall constitute the entire agreement between you and Heartland Farms. If you do not agree with any of the Terms of this Agreement or the Privacy Policy, do not use or access the Site or Services.

2. Use of the Services; Intellectual Property

The Site and its entire contents, features and functionality (including information, text, software, scripts, graphics, pictures, data, images, displays, videos, design user-generated information, editorial and other content) (collectively, the “Content”) are owned by Heartland Farms, its licensors or other providers of such Content and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. We strive to ensure that all Content on the Site or provided in connection with the Services is complete and accurate. Despite our efforts, the Content may occasionally be incomplete or contain errors.

2.1 Permitted Use

These Terms permit you to access and use the Site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the Content on the Site, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
  • You may store files that are automatically cached by your Web browser for display enhancement purposes.
  • You may print or download one copy of a reasonable number of pages of the Site for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
  • If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.

You must not access or use for any commercial purposes any part of the Site or any Services or Content accessed or available through the Site.

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Site in breach of these Terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of any Content made by you. No right, title or interest in or to the Site or any Content is transferred to you, and all rights not expressly granted are reserved by Heartland Farms. Any use of the Site not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark and other laws.

The trademarks, service marks, trade names, designs, logos and slogans on the Site are trademarks of Heartland Farms or the respective owners. You must not use such marks without the prior written permission of Heartland Farms or the respective owner.

2.2 Prohibited Uses

You may use the Site only for lawful purposes and in accordance with these. You agree not to use the Site (a) in any way that violates any federal, state, local, or other applicable law or regulation or (b) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by us, may harm Heartland Farms or Users of the Site, or expose them to liability. Additionally, you agree not to:

  • Use the Site in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Site.
  • Use any robot, spider, or other automatic device, process, or means to access the Site for any purpose, including monitoring or copying any of the material on the Site.
  • Use any manual process to monitor or copy any of the material or other Content on the Site, or for any other purpose not expressly authorized in these Terms, without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of the Site.
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.
  • Attack the Site via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of the Site.

3. Retail Agreement Terms, Fees and Payments

Heartland Farms consists of a fee-based retail agreement. is a fee-based subscription service offered at varying subscription durations. When you sign up for a retail agreement, you are committed to the terms that you have chosen. Users of the Site may be unregistered Users, registered Users or paying viewers .

User Requirements. You must be 18 years or older to purchase any Services and provide Heartland Farms with accurate and complete registration information. Failure to comply with either of these requirements will constitute a breach of this Agreement.

During registration you will create an account using your email address and password that will be used to authenticate your ongoing access to the Services. You will not:

  • Use the name of another person with the intent to impersonate them
  • Use a name that Heartland Farms, in our sole discretion, deems inappropriate
  • Use the rights of another person

You are responsible for the use of your account and you must make your best effort to keep your password secure. You should not share your password with others. If you believe your account has been compromised, you must immediately notify Heartland Farms of the suspected breach by emailing support@heartlandfoods.com.

For a Single Household. The Content provided through your retail agreement is intended for your personal use and should not be shared with others outside of your household apart from the approved sharing features of the Service.

Access to Meal Plans and Content. You must have an active account to have access to the Content. 

Termination of your Account. If Heartland Farms, in its sole opinion, believes that you are acting in a spirit inconsistent with this Agreement or have breached the Agreement, we may terminate your account. In such a case, you are not eligible for a refund. We also reserve the right to terminate your retail agreement for any reason even if the reason does not cause a breach of this Agreement. In such a case, we will refund any remaining unused portion of your retail agreement purchase. The refund will be your sole and exclusive remedy to such a termination.

Prices Subject to Change. Heartland Farms may change our base retail agreement prices at any time. However, with the exception of any discount from coupon codes or promotional offers., 

3.1 Purchasing Directly from the Site

Payments. The payment options and fees will be displayed on the Site at the time the retail agreement is offered. The terms applying to that agreement  are incorporated into this Agreement. Prices for all retail agreements  exclude all applicable taxes unless stated otherwise and are in the form of US Dollars. To the extent that the law allows, you are responsible for any applicable taxes, whether or not they are listed on the Site.

Heartland Farms uses a designated third-party PCI compliant payment platform to store credit and debit card information and process transactions for your retail agreement. You are responsible for all transactions processed through the Service. Heartland Farms is not liable for any loss or damage from errant or invalid transactions processed through the third-party payment platform.

Initial Purchase. Charges are processed immediately during checkout in accordance with the details displayed to you during the checkout process. Retrying Transactions that Fail. In the event that a retail agreement  charge is unsuccessful, Heartland Farms may retry charges to your credit card for up to 60 days. Heartland Farms may also opt to automatically put you on a payment plan that splits your retail agreement  charges into equal monthly payments. In this case, the sum of the payments in the payment plan will not exceed your original retail agreement charges. While on a payment plan, you may still cancel at any time and are not liable for the remaining payments should you choose to cancel.

Valid Credit Card. It is your responsibility to ensure that Heartland Farms has valid credit card information for your account. Heartland Farms may also use third-party services to retrieve updated credit card information for your account.

Cancellation and Opting Out of agreement. To cancel your Heartland Farms retail agreement call us at (800) 372-4811 or go here. You will continue to have access to all the Heartland Farms features through the end of your current billing period. Refunds. Retail Agreements that are canceled before the retail items purchased have been packaged and shipped will not incur any payment obligation. Retail Agreements canceled after the retail package has shipped  will not receive a refund of any retail agreement  payments. To manage any retail agreement  initiated via the Heartland Farms website, please click here.Other Terms. Additional terms and conditions may also apply to specific portions, services or features of the Site. All such additional terms and conditions are hereby incorporated by this reference into these Terms.

3.2 Purchasing from a Third-Party Partner

Heartland Farms may make retail agreements available through third-party applications and web sites (“Third-Party Offering”). If you purchase your Heartland Farms retail agreement through a Third-Party Offering you are bound by the payment, cancellation, renewal and refund terms of that particular Third-Party Offering and the terms in Section 3.1 do not apply. These terms will be disclosed by the Partner when purchasing a Third-Party Offering.

4. Communication Between You and Heartland Farms

We will generally contact you to let you know about changes to our Services and the products related to our Services. You may opt out of our email communications by following the unsubscribe instructions located within the email communications. You consent to receive SMS messages from Heartland Farms at the specific number you have provided to us. You represent that the telephone number you have provided to us is your contact number and not someone else’s. You represent that you are permitted to receive text messages at the telephone number you have provided to us. You may unsubscribe from receiving SMS messages from us at any time by replying “STOP” to any of the messages. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from Heartland Farms. For help, reply “HELP” to any text message you receive from us or contact customer support at support@heartlandfoods.com. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply. Message frequency will vary. If you have any questions about your text or data plan, it is best to contact your wireless provider. You agree that any disclosure, notice, agreement, or other communication that we send to you electronically will satisfy any legal requirement, including that such communication be in writing.

5. Content Submissions

By submitting recipes, photographs, ratings or reviews (“User Contribution”), you grant Heartland Farms an irrevocable, non-exclusive, perpetual, worldwide, royalty-free right and license to use, display, modify, reproduce, publish, distribute in any manner existing now or to be developed in the future without compensation of any kind to you or any third party. By submitting any User Contributions, you represent and warrant that:

  • You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our licensees, successors, and assigns.
  • All of your User Contributions do and will comply with these Terms.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not Heartland Farms, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness. We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other User of the Site.

Heartland Farms reserves the right to delete or refuse to post, at our sole discretion, any submitted content for any reason.

Heartland Farms does not allow submitted items that contain:

  • Copyright materials for which the person submitting does not have the authority to provide a release of the copyright
  • Any content that infringes on intellectual property rights of a third party
  • Obscene, profane, or pornographic content
  • Personal attacks on others such as slanderous, defamatory, threatening or harassing content
  • Heartland Farms may monitor content submitted, but we cannot be responsible for the submissions of third parties. If you see something that you believe violates these Terms or spirit of our Services, please let us know by contacting the Customer Experience team.

6. Dietary Restrictions & Preferences

Heartland Farms is committed to providing simple, balanced meals to help individuals make healthy choices in consultation with their personal physician.

Heartland Farms does not:

  • Guarantee the accuracy, completeness, or usefulness of any nutritional information in the food database
  • Adopt, endorse, or accept responsibility for the accuracy, completeness or usefulness of any nutritional information
  • Under no circumstances will Heartland Farms be responsible for any loss or damage resulting from your reliance on nutritional information and for ensuring that the food you and the members of your household prepare or consume are in accordance with your specific dietary needs and restrictions. You should always seek the advice of a physician or Registered Dietician for your own specific conditions or dietary needs. Heartland Farms will not be liable for any health issues resulting from the consumption of ingredients to which you or a member of your household is allergic or that is harmful to you in any way.

7. Disclaimer of Warranties

EXCEPT AS OTHERWISE SPECIFICALLY PROVIDED HEREIN, YOUR USE OF THE SITE, THE CONTENT AND ANY SERVICES OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, CONTENT AND ANY SERVICES OBTAINED THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER HEARTLAND FARMS NOR ANY PERSON ASSOCIATED WITH HEARTLAND FARMS MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SITE, CONTENT OR SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER Heartland Farms NOR ANYONE ASSOCIATED WITH EEMALS REPRESENTS OR WARRANTS THAT THE SITE, CONTENT, OR ANY SERVICES OR OTHER ITEMS OBTAINED THROUGH THE SITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OU